Key contacts for the Global Learning and Development Organization
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- Key contacts for the Global Learning and Development Organization
- https://nowlearning.servicenow.com/lxp/en/get-started-with-now-learning-resources/key-contacts-for-the-training?id=kb_article_view&sysparm_article=KB0010311
- Customer Support - Contact Us
- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000420
ServiceNow Certifications
Name | Area | Type | Description |
Certified Master Architect (CMA) | Architect | Expert Programs | The CMA certification focuses on advising the strategic leadership and effective communication with executives. It goes beyond technical proficiency to cover strategic planning, stakeholder management, value proposition development, and aligning technology solutions with business objectives. CMA certification is for those aspiring to lead transformative initiatives and drive business impact through innovative technology solutions. |
Certified Technical Architect (CTA) | Architect | Expert Programs | The Certified Technical Architect (CTA) program equips professionals with advanced skills in ServiceNow architecture, design, integration, security, and governance. |
Workflow Architect for Customer and Industry Workflows (CIWF) | Architect | Expert Programs | The Certified Workflow Architect program enhances the skills of professional implementers, architects, and business process consultants in the foundational principles of architectural excellence, specifically tailored to Customer and Industry workflows. |
Architecture Excellence (ArchX) | Architect | Expert Programs | Architecture Excellence (ArchX) is a cohort-based learning program focused on developing the skills and knowledge needed to excel as an architect in the ServiceNow ecosystem. |
Name | Area | Type | Description |
Certified System Administrator (CSA) | Core Platform | Mainline | Become a certified system administrator with the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the Now Platform. |
Certified Application Developer (CAD) | Core Platform | Mainline | The Certified Application Developer certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to design, build, test, and implement an application built on the ServiceNow platform. |
CAS - Performance Analytics | Core Platform | Mainline | Become a certified application specialist to gain the skills and knowledge to configure, implement, and maintain ServiceNow Performance Analytics |
Name | Area | Type | Description |
CIS - Application Portfolio Management | Implementer | Mainline | The CIS-Application Portfolio Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and configure components of Application Portfolio Management applications. The CIS-Application Portfolio Management certification is designed for ServiceNow System Administrators, implementers, users, and consultants who need to understand what is Application Portfolio Management (APM), key processes and how does it function within the ServiceNow Platform. |
CIS - Cloud Provisioning and Governance | Implementer | Mainline | The CIS-Cloud Provisioning and Governance certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Cloud Management. The CIS-Cloud Provisioning and Governance certification is designed for ServiceNow System Administrators, Dev Ops Engineers, Cloud Engineers, Cloud Architects and consultants who implement and configure ServiceNow Cloud Provisioning and Governance |
CIS - Customer Service Management | Implementer | Mainline | The CIS-Customer Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Customer Service Management. |
CIS - Discovery | Implementer | Mainline | The CIS-Discovery certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Discovery. |
CIS - Event Management | Implementer | Mainline | The CIS-Event Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Event Management. The CIS-Event Management certification is designed for IT Operations Management personnel and others in a company who work with events and alerts as they pertain to infrastructure equipment, and consultants who implement and configure ServiceNow Cloud Management. |
CIS - Field Service Management | Implementer | Mainline | The CIS-Field Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Field Service Management. |
CIS - Hardware Asset Management | Implementer | Mainline | The CIS-Hardware Asset Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM Asset Management and ServiceNow Hardware Asset Management (HAM) applications. |
CIS - Human Resources | Implementer | Mainline | The CIS- Human Resources certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Human Resources. |
CIS - IT Service Management | Implementer | Mainline | The CIS-ITSM certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to quickly and successfully deploy ServiceNow ITSM products into customer environments, whether you are a new consultant starting your career or a seasoned professional. |
CIS - Risk and Compliance | Implementer | Mainline | The CIS-Risk and Compliance certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Risk and Compliance. |
CIS - Security Incident Response | Implementer | Mainline | The CIS-Security Incident Response certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Security Incident Response. |
CIS - Service Mapping | Implementer | Mainline | The CIS-Service Mapping certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to configure ServiceNow Service Mapping. |
CIS - Service Provider | Implementer | Mainline | Certified Implementation Specialist - Service Provider |
CIS - Software Asset Management | Implementer | Mainline | The CIS-Software Asset Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Software Asset Management. |
CIS - Strategic Portfolio Management | Implementer | Mainline | The CIS-Strategic Portfolio Management certification is earned by successfully completing an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and configure components of Strategic Portfolio Management applications including Demand, Project and Resource. The CIS-Strategic Portfolio Management certification is designed for ServiceNow System Administrators, implementers, users, and consultants who need to understand what is Strategic Portfolio Management (SPM), key processes and how does it function within the ServiceNow Platform. |
CIS - Third-party Risk Managementt | Implementer | Mainline | The CIS-Third-party Risk Management certification is earned by successfully completing an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Third-party Risk Management. |
CIS - Vulnerability Response | Implementer | Mainline | The CIS-Vulnerability Response certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Vulnerability Response. |
Name | Area | Type | Description |
Financial Services Operations (FSO) for Implementers | Delivery Accreditation | Accreditation | This learning path contains all of the required and recommended training for success in delivering the Financial Services Operations (FSO) industry solution. |
Healthcare and Life Sciences Service Management for Implementers | Delivery Accreditation | Accreditation | This Learning Path provides the training you need to implement Healthcare and Life Sciences Service Management. |
Legal Service Delivery (LSD) Essentials | Delivery Accreditation | Accreditation | Learn how to provide a unified experience for employees requesting legal support and the legal teams serving them. |
Order Management for Telecommunications, Media and Technology | Delivery Accreditation | Accreditation | The Order Management for Telecom, Media, and Tech Accreditation is a non-proctored exam. Achieving this credential assures employers and peers that have you learned how to implement Order Management for Telecom, Media, and Tech in ServiceNow and gain insight into the technical execution of this application. |
Robotic Process Automation (RPA) | Delivery Accreditation | Accreditation | The Robotic Process Automation (RPA) Delivery Accreditation is a non-proctored exam. Achieving this credential assures employers and peers that have you learned how to implement RPA in ServiceNow and gain insight into the technical execution of this application. |
Workplace Service Delivery | Delivery Accreditation | Accreditation | Workplace Service Delivery Essentials Accreditation |
Name | Area | Type | Description |
Application Developer Process Creator | Micro Certification | Micro Certification | The Application Developer Process Creator Micro-Certification is a non-proctored exam. Achieving this certification assures employers and peers that you possess the skills, knowledge and expertise to create and configure web-based workspace and custom portal experiences within UI Builder. |
UI Builder Micro-Certification | Micro Certification | Micro Certification | This micro-certification path provides the required assessment to receive the Micro-Certification - UI Builder. |
Automated Test Framework (ATF) | Micro Certification | Micro Certification | Automated Test Framework (ATF) Micro-Certification Assessment |
Introduction to App Engine Studio Micro-Certification Assessment | Micro Certification | Micro Certification | This micro-certification path provides the required assessment to receive the Introduction to App Engine Studio Micro-Certification. |
Micro-Certification - Citizen Developer Process Creator | Micro Certification | Micro Certification | The Citizen Developer Process Creator Micro-Certification is a non-proctored exam. Achieving this certification assures employers and peers that you possess the skills, knowledge and expertise to create processes using Playbooks and Process Automation Designer. |
CSM with Service Management for Implementers | Micro Certification | Micro Certification | This Learning Path provides all required training and exams to become a ServiceNow Certified Customer Service Management (CSM) Implementation Specialist. |
Flow Designer | Micro Certification | Micro Certification | This micro-certification path provides the required assessment to receive the Flow Designer Fundamentals Micro-Certification. |
Integration Hub | Micro Certification | Micro Certification | This micro-certification path provides the required assessment to receive the IntegrationHub Micro-Certification. |
Predictive Intelligence | Micro Certification | Micro Certification | This micro-certification path provides the required assessment to receive the Predictive Intelligence Micro-Certification. |
Service Portal Fundamentals | Micro Certification | Micro Certification | This micro-certification path provides the required assessment to receive the Service Portal Micro-Certification. |
Now Assist Executive Micro-Certification | Micro Certification | Micro Certification | Two short courses and Micro-Certification provide executive sponsors with the knowledge they need to learn about Generative AI and the requirements for implementing generative AI-powered experiences on the Now Platform. |
Name | Area | Type | Description |
Agile Development 2.0 Simulator | Micro Certification | Simulator | This simulator-style micro-certification exam is designed to assess your knowledge of Agile Development 2.0 architecture, deployment, and configuration to enable out-of-box content and provide access to process owners and managers within your organization. Throughout this simulator, you will be directed to perform tasks working in your own ServiceNow instance, a safe sandbox. |
Business Continuity Management | Micro Certification | Simulator | The Business Continuity Management Assessment Simulator Micro-Certification is a non-proctored exam. Achieving this certification assures employers and peers that you possess the skills, knowledge and expertise in implementing the Business Continuity Management application. |
CMDB Health | Micro Certification | Simulator | The ServiceNow CMDB Health Micro Certification exam is a Simulator assessment. It allows the test taker to show their knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying their work is done correctly. |
Configure the CMDB | Micro Certification | Simulator | The ServiceNow Configure the CMDB Micro Certification Exam is a Simulator assessment. It allows the test taker to show their knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying their work is done correctly. |
Performance Analytics (PA) Simulator | Micro Certification | Simulator | This simulator-style micro-certification exam is designed to assess your knowledge of Performance Analytics architecture, deployment, and configuration to enable out-of-box content and provide process optimization insights to process owners and managers within your organization. Throughout this simulator, you will be directed to perform the tasks and functions of the Performance Analytics Administrator working in your own ServiceNow instance, a safe sandbox. |
Virtual Agent Simulator | Micro Certification | Simulator | The Virtual Agent Simulator will assess the learner's ability to implement Virtual Agent and Natural Language Understanding (NLU). In order to take the simulator, you must complete the Virtual Agent Fundamentals, Virtual Agent Implementation, and Natural Language Understanding courses first. |
DevOps Change Velocity Implementation Exam | Micro Certification | Simulator | This exam is designed to test your knowledge of ServiceNow DevOps Change Velocity version 2.0. You must complete the curriculum, and pass the exam and assessment simulator in order to achieve your accreditation. |
Welcome to ServiceNow | Micro Certification | Simulator | Perform tasks to achieve a Micro-Certification badge from topics covered in the Welcome to ServiceNow course. It is recommended you complete the Welcome to ServiceNow course before attempting this exam. The Micro-Certification - Welcome to ServiceNow certifies that a successful candidate has the skill and knowledge to navigate the Next Experience UI and use the following areas of the Platform: Lists and Filters, Forms, Visual Task Boards (VTBs), the Report Designer and Dashboards, Knowledge, and Service Catalog. It is highly recommended that you review all of the topics covered in the Welcome to ServiceNow course before attempting this exam. In this micro-certification exam, you will perform and complete 7 tasks as the Platform User [platform.user], in a simulator environment and must complete and validate all 7 tasks. Upon completion of this micro-certification, you will receive a badge to show off your skills in Now Learning. Use that accomplishment to drive you to your next learning opportunity within ServiceNow. Enjoy the journey! |
Name | Area | Type | Description |
CSM Professional | Suite Certification | Suite | The CSM Professional Suite Certification is an aggregated certification that aligns to specific product packages and is automatically granted when the required certification set is completed. The required prerequisites for the CSM Professional Suite Certification are the following:
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HR Professional | Suite Certification | Suite | The HR Professional Suite Certification is an aggregated certification that aligns to specific product packages and is automatically granted when the required certification set is completed. The required prerequisites for the HR Professional Suite Certification are the following:
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ITSM Professional | Suite Certification | Suite | The ITSM Professional Suite Certification is an aggregated certification that aligns to specific product packages and is automatically granted when the required certification set is completed. The required prerequisites for the ITSM Professional Suite Certification are the following:
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