Gaurav Tripathi
I long to accomplish a great and noble task, but it is my chief duty to accomplish small tasks as if they were great and noble.
~Helen Keller
This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
Who should watch the Training:
- Anyone interested in becoming a ServiceNow administrator or developer
- Anyone who wants to begin your path for growing your career in ServiceNow
- Professionals who wants to pass the ServiceNow certified System Administrator exam
GETTING STARTED
- #1 Introduction (03:20)
- https://www.youtube.com/watch?v=pERn2Ce962Y
- #2 Create Users in ServiceNow (08:48)
- https://www.youtube.com/watch?v=PUJMkjXzxWo
- #3 Configure Incident Form in ServiceNow (03:14)
- https://www.youtube.com/watch?v=ajmaCwQnLH8
- #4 Configure Mandatory Fields on Form in ServiceNow (16:12)
- https://www.youtube.com/watch?v=dzo2Va2xzgM
- #5 Configure Category and Sub category choices in ServiceNow (08:35)
- https://www.youtube.com/watch?v=x55KA4CBOII
- #6 Configure State Choice List and Behaviour in ServiceNow (13:37)
- https://www.youtube.com/watch?v=3Efi5Ldow94
- #7 Field Mapping When creating a Problem from Incident in ServiceNow (05:11)
- https://www.youtube.com/watch?v=Qz9_B8a3-oo
- #8 Configure Assignment Rules in ServiceNow (04:39)
- https://www.youtube.com/watch?v=VTW1UCpaU1E
- #9 Configure Incident Priority in ServiceNow (03:53)
- https://www.youtube.com/watch?v=wEk4mG4cgU4
- #10 Configure Incident Notifications in ServiceNow (14:33)
- https://www.youtube.com/watch?v=5GZ9ZHnTuKY
- #11 Configure Automatic Closure of Resolved Incident (02:21)
- https://www.youtube.com/watch?v=vb_kO5X-Asc
- #12 Configure Surveys in ServiceNow (12:48)
- https://www.youtube.com/watch?v=GbrR4ZkT1XQ
- #13 Configure SLA in ServiceNow (11:39)
- https://www.youtube.com/watch?v=BI_RECYesDo
- #14 Auto Assign a Problem Record in ServiceNow (04:52)
- https://www.youtube.com/watch?v=X7HKho-OO1s
- #15 Configure Change Management Form in ServiceNow (08:04)
- https://www.youtube.com/watch?v=gOSuP97WZCs
- #16 Configure Mandatory Fields on Change Form (04:52)
- https://www.youtube.com/watch?v=INRZVRe_rA4
- #17 Configure Risk Conditions in ServiceNow (10:07)
- https://www.youtube.com/watch?v=uPJ8bC5xvFI
- #18 Auto Assign a Problem Record in ServiceNow (15:56)
- https://www.youtube.com/watch?v=HxP3uID32bA
- #19 Emergency Change in ServiceNow (04:17)
- https://www.youtube.com/watch?v=qlB2a6yZBKs
- #20 Creating Change Request from Problem (03:03)
- https://www.youtube.com/watch?v=YEt--LGwXnw