ServiceNow Books
Books are infinite in number, and time is short, therefore the secret of knowledge is to take what is essential. Take that and try to live up to it.
~Swami Vivekananda
ServiceNow Development Handbook - Third Edition: A compendium of pro-tips, guidelines, and best practices for ServiceNow developers by Tim Woodruff
ServiceNow Development Handbook - Third Edition: A compendium of pro-tips, guidelines, and best practices for ServiceNow developers by Tim Woodruff
ServiceNow is a powerful enterprise workflow platform with a massively configurable back-end. One of its greatest benefits is the ease with which it can be configured and customized, letting you do nearly anything you can imagine.
This is also its greatest risk. To realize the full benefits of ServiceNow's customizability without risking the integrity of your instance, requires deep knowledge of the arcane ins-and-outs of the ServiceNow platform, its capabilities, and its corresponding pitfalls and "gotchas".
The goal of the ServiceNow Development Handbook is to make you a better ServiceNow admin, dev, and architect. It does this by showing you not only what best-practice *is*, but *why* certain practices are considered "best" and why others are pitfalls. These lessons would otherwise be learned the hard way or not at all.
By reading and understanding the concepts in this compendium of ServiceNow knowledge, you will be able to build more robust, resilient, and powerful ServiceNow solutions.
Learning ServiceNow 2nd Edition by Tim Woodruff
Learning ServiceNow 2nd Edition by Tim Woodruff
This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow.
Mastering ServiceNow Scripting 2nd Edition by Andrew Kindred
Mastering ServiceNow Scripting 2nd Edition by Andrew Kindred
Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization's needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script.
The Witch Doctor's Guide To ServiceNow by Göran Lundqvist
The Witch Doctor's Guide To ServiceNow by Göran Lundqvist
ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It’s knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.
ServiceNow for Architects and Project Leaders by Roy Justus, and David Zhao
ServiceNow for Architects and Project Leaders by Roy Justus, and David Zhao
Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments.
In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.
By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.